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Brevard County Emergency E911 Administration

This online guide has been prepared to help acquaint you with Brevard County's Enhanced 9-1-1 system and the services provided by the 9-1-1 Office.

The Brevard County E 9-1-1 System is now providing Wireless Phase II service with all wireless carriers serving the county. This will aid in locating wireless callers needing emergency assistance.

Please feel free to browse around and drop us a line if you have any questions or comments.

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Emergency Information

The Brevard County E911 Administration is the administrative/managing arm of the Emergency 911 system for Brevard County. We are not the agency to contact for emergency services, as we have no means of fielding incoming emergency calls directly

If you have reached this web site searching for 911 services in Cape Canaveral, Cocoa Beach, Cocoa, Grant Valkaria, Indian Harbour Beach, Indialantic, Malabar, Melbourne Beach, Melbourne Village, Melbourne, Palm Bay, Palm Shores, Rockledge, Satellite Beach, Titusville, West Melbourne, or any other city within the Brevard County area, and you are in need of emergency services, please dial 911 on your landline or mobile phone. If you need to contact emergency services for someone in this area, but you are outside of Brevard County, please attempt to contact one of the non-emergency phone numbers listed below for further assistance, as it is not possible for you to reach our 911 dispatch centers from outside of Brevard County.

While the following numbers are for non-emergencies, if you are outside our area of coverage, these agencies can alert emergency services for you, and get responders on the way.

AGENCY                                                          CONTACT INFORMATION                                                       
 Brevard County Sheriff's Office Phone: (321) 264-5100
Web Site: Click Here
 Cocoa Beach Police Dept Phone: (321) 868-3251
Web Site: Click Here
 Cocoa Police Dept Phone: (321) 639-7620
Web Site: Click Here
 Indian Harbour Beach  Police Dept Phone: (321) 773-3030
Web Site: Click Here
 Indialantic Police Dept Phone: (321) 723-7788
Web Site: Click Here
 Melbourne Police Dept  Phone: (321) 608-6731
Web Site: Click Here
 Palm Bay Police Dept  Phone: (321) 952-3456
Web Site: Click Here
 Rockledge Police Dept  Phone: (321) 690-3988 
Web Site: Click Here
 Satellite Beach Police Dept  Phone: (321) 773-4400 
Web Site: Click Here
 Titusville Police Dept Phone: (321) 264-7801 
Web Site: Click Here


Brevard County Government Center
2725 Judge Fran Jamieson Way C201
Viera, Florida 32940.

Telephone - (321) 690-6846
FAX - (321) 690-6842

The office is located on the Second floor of the "C" building, and houses the E9-1-1 Administration. Our office is not an actual 9-1-1 PSAP (Public Safety Answering Point) but serves as the administrative headquarters for the management of the system.


  • Deborah Sands, 911 Coordinator
  • Regina Mahaney, 911 Database/Addressing Coordinator
  • Tim Witt, 911 GIS Analyst
  • Penny Christian, 911/Address Assignment Administrative Secretary
  • All office members can be contacted at (321) 690-6846.


The general responsibilities of the County 9-1-1 office include the technical and fiscal administration of the County E 9-1-1 system. This includes:

  • Oversight of training for PSAP operators in various issues (such as operation of logging recorder equipment, T.D.D. (Telecommunications Device for the Deaf) equipment, InterAct/Zetron call answering positions, and other equipment used in the PSAP environment)
  • Insuring that the PSAP equipment works properly and efficiently
  • Administering the monies collected from Local Option Fees in Brevard County and received from the State Wireless Board
  • Providing review of requests for funding from the 9 cities that have PSAPs, the County Public Safety Department, and the Sheriff's Office for compliance with the guidelines of F.S.S. 365.171
  • Evaluation of new equipment
  • Compilation of statistical reports regarding 9-1-1 calls in Brevard County
  • Working with Address Assignment and G.I.S. personnel to provide for the accuracy of the E 9-1-1 database
  • Planning for expansion and enhancement of the E 9-1-1 system in Brevard County to reflect changing and updated technology
  • Various other duties as required.


The 9-1-1 Coordinator chairs the 9-1-1 Advisory Council, reporting to the Board of County Commissioners. This body regulates funding levels provided to the municipalities in consideration of the access line count, current population, and other factors. This body meets twice yearly unless otherwise requested to review the status of the County E 9-1-1 system, examine funding levels, and make decisions on other major issues regarding Enhanced 9-1-1 management in Brevard County.

The responsibilities of the 9-1-1 Coordinator are:

  • Manage the Enhanced 9-1-1 Emergency Telephone System on a countywide basis.
  • Maintain a Liaison with the Florida Division of Management Services as per the Statewide 9-1-1 plan.
  • Develop planning and budget for 9-1-1 Administration.
  • Assist county agencies in the operation of the 9-1-1 System.
  • Monitor the ADA (Americans for Disabilities Act) guidelines pertaining to 9-1-1.
  • Oversee the County Database Coordinator, who maintains the 9-1-1 Database and Master Street Address Guide (MSAG).
  • Administer the InterLocal Agreement with municipalities operating Public Safety Answering Points (PSAPs).
  • Coordinate with BellSouth, the Local Exchange Carrier (LEC), and its service providers resolution of system problems and the administration of the Disaster Recovery Plan for 9-1-1 in Brevard County.
  • Participate in the development of System-wide guidelines and Standard Operation Procedures with the PSAP Administrators and Managers.
  • Oversee the Wireless Coordinator, providing for call routing and testing for Wireless Carriers and new Alternate Local Exchange Carriers (ALECs) and Compeitive Local Exchange Carriers (CLECs).
  • Assist Public Safety Answering Points with system enhancements, relocations as required, and provide technical information and resources concerning hardware and system issues as needed.

Brevard County E911 Administration Office

2725 Judge Fran Jamieson Way
Viera, Florida 32940
Tel: (321) 690-6846
Fax: (321) 690-6842

Kimberly Prosser

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2725 Judge Fran Jamieson Way  Viera, FL 32940
Tel: (321) 633-2000 or Florida Relay 1-800-955-8771
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