Lean Six Sigma

Brevard County Government initiated Lean Six Sigma training to further our organization’s current continuous improvement efforts. By undertaking this initiative, we are focusing on providing County employees opportunity to participate and know they can make a difference and improve our operations. Introducing Lean Six Sigma tools and techniques places us in the position to self-correct, identify and eliminate waste or unnecessary processes and procedures and help us further improve operations.

D M A I C define, measure, analyse, improve, control.

Lean Six Sigma uses Define-Measure-Analyze-Improve-Control (DMAIC) – a five-step approach to process improvement. It's focus is on improving the customer experience by making sure business processes consistently deliver the desired results.

  • Define- In this first phase of the improvement process, the team defines the problem, the goal, the process, and who the customer is.
  • Measure- In this phase, the team focuses on data. They select measures and collect data on the current process.
  • Analyze- The team is ready to review their collected data in this phase. The goal of this phase is to narrow down and identify the root cause of “waste” or defects.
  • Improve- Now the team is ready to move on the solution. A solution for improvement is developed, mistake proofed, and implemented.
  • Control- In this final phase, the team focuses on sustainment of the improvement initiative.
Lean Six Sigma Inspection Coordination team members collaborate to find process efficiencies.

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Current Improvement Projects
DepartmentProcessPhase
North Brevard Economic Development ZoneTracking of Jobs Created and RetainedDefine
Solid Waste ManagementSystem to Record and Follow-up on Customer Complaints in Solid Waste CollectionMeasure
Human ResourcesHiring Process – Part 2Improve
Library ServicesPurchasing Materials for the Physical Library CollectionImprove
Human ResourcesEmergency Pay Plan ProjectControl
Parks and RecreationInventory ControlControl
Solid Waste ManagementCurbside RecyclingControl
Budget OfficeCommunicating FEMA Project StatusCompleted
Budget OfficeAgenda Development ProcessCompleted
Budget OfficeGrant Management ImprovementCompleted
Budget OfficeImprove the Efficiency of FEMA ReimbursementsCompleted
Central ServicesAsset Management Tracking and Removal of InventoryCompleted
Central ServicesContract Review ProcessCompleted
Emergency ManagementEmergency Shelter Worker ProgramCompleted
Fire RescueFleet Maintenance ProcessCompleted
Fire RescueImprove Cardiac ArrestCompleted
Fire RescueImproving Fire Rescue’s Subpoena ProcessCompleted
Fire RescueImproving the Patient Triage ProcessCompleted
Housing and Human ServicesCommunity Supervision ImprovementCompleted
Housing and Human ServicesLow Income Homeowner Construction ProcessCompleted
Human ResourcesHiring Improvement Process (Phase 1)Completed
Human ResourcesImprovement of the Workers' Compensation Refund ProcessCompleted
Human ResourcesSuccession PlanningCompleted
Information TechnologyEmployee Pay Remuneration StatementsCompleted
Information TechnologyMeeting Room ProcessCompleted
Information TechnologyPosting ADA Documents to the County’s WebsiteCompleted
Library ServicesPurchasing Card ImprovementCompleted
Natural Resources ManagementMaximize Environmental Resources Management Applicant Intake Distribution SystemCompleted
Parks and RecreationCamp Registration ProcessCompleted
Parks and RecreationEEL Internal Hiring ProcessCompleted
Parks and RecreationFacility Registration ProcessCompleted
Parks and RecreationMarketing Parks and RecreationCompleted
Planning and DevelopmentBuilding Permit Application ImprovementCompleted
Planning and DevelopmentDevelopment Application ProcessCompleted
Planning and DevelopmentPhone System Improvement – Planning and DevelopmentCompleted
Planning and DevelopmentSite Construction ProcessCompleted
Public SafetyPublic Safety New Hiring Project InitiativeCompleted

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