Unfortunately due to understaffing in the department there will be longer processing time for all incoming sewer credit forms.
Once the request has been received, the department will determine whether water usage has returned to the account’s normal usage rate. If it has, staff will calculate an average sewer bill based on the consumption of the four months previous to
the event. If there is no consumption history prior to the event, the department will use the four months subsequent.
Once the average sewer bill has been calculated, the department will credit the difference between the average bill and the actual bill containing the event to the customer’s next available sewer bill.
Failure to pay the actual sewer bill in anticipation of the credit could result in termination of water service.
Water Service Leak Credits
The Utility Services Department allows a sewer credit for a water service leak that does not result in water entering the sewer system. You have 60 days from the occurrence of such a break or leak to submit the sewer credit form.
Customers must provide a plumber’s bill for the service line repairs, or certify that they have performed repairs which are available for inspection.
If the leak has occurred over a period of time, the credit is limited to two months.
Pool Fill Credits
The Utility Services Department allows a sewer credit for the filling of a swimming pool. You have 30 days from the date of filling the pool to submit the sewer credit form.
Credits for filling swimming pools are limited to 1 per customer in a 12 consecutive month period.
Since the sewer rates are capped at 12,000 gallons, no credits will be issued for average bills over 12,000 gallons.