Lean Six Sigma

Brevard County Government initiated Lean Six Sigma training to further our organization’s current continuous improvement efforts. By undertaking this initiative, we are focusing on providing County employees opportunity to participate and know they can make a difference and improve our operations. Introducing Lean Six Sigma tools and techniques places us in the position to self-correct, identify and eliminate waste or unnecessary processes and procedures and help us further improve operations.

D M A I C define, measure, analyse, improve, control.

Lean Six Sigma uses Define-Measure-Analyze-Improve-Control (DMAIC) – a five-step approach to process improvement. It's focus is on improving the customer experience by making sure business processes consistently deliver the desired results.

Define- In this first phase of the improvement process, the team defines the problem, the goal, the process, and who the customer is.
Measure- In this phase, the team focuses on data. They select measures and collect data on the current process.
Analyze- The team is ready to review their collected data in this phase. The goal of this phase is to narrow down and identify the root cause of “waste” or defects.
Improve- Now the team is ready to move on the solution. A solution for improvement is developed, mistake proofed, and implemented.
Control- In this final phase, the team focuses on sustainment of the improvement initiative.

Lean Six Sigma Inspection Coordination team members collaborate to find process efficiencies.

Space Coast Daily - Improving Inspections (pdf, 456 KB)

Current Improvement Projects
Department	Process	Phase
Budget	Budget Change Requests	Improve
Community Action Agency	Phone System	Improve
Emergency Management	911 Address Assignment Process	Measure
Human Resources	Hiring Process – Part 2	Control
Information Technology	Inactive Staff Computers	Analyze
Information Technology	Onboarding Process	Control
Information Technology	Software Access for Transfers/Terminations	Control
Library Services	Processed Materials	Analyze
Planning and Development	Code Enforcement Fine Reduction Process	Control
Planning and Development	Registration for Online Permitting Access (BASS)	Analyze
Public Works	Work Order Notification (WON)	Improve
Solid Waste Management	Billing Process	Improve
Solid Waste Management	System to Record and Follow-up on Customer Complaints in Solid Waste Collection	Control
Tourism	Travel and Familiarization Tours	Analyze

Completed Projects
Department	Process	Phase
Budget Office	Communicating FEMA Project Status	Completed
Budget Office	Agenda Development Process	Completed
Budget Office	Grant Management Improvement	Completed
Budget Office	Improve the Efficiency of FEMA Reimbursements	Completed
Central Services	Asset Management Tracking and Removal of Inventory	Completed
Central Services	Contract Review Process	Completed
Emergency Management	Emergency Shelter Worker Program	Completed
Fire Rescue	Fleet Maintenance Process	Completed
Fire Rescue	Improve Cardiac Arrest	Completed
Fire Rescue	Improving Fire Rescue’s Subpoena Process	Completed
Fire Rescue	Improving the Patient Triage Process	Completed
Housing and Human Services	Community Supervision Improvement	Completed
Housing and Human Services	Low Income Homeowner Construction Process	Completed
Human Resources	Emergency Pay Plan Project	Completed
Human Resources	Hiring Improvement Process (Phase 1)	Completed
Human Resources	Improvement of the Workers' Compensation Refund Process	Completed
Human Resources	Succession Planning	Completed
Information Technology	Employee Pay Remuneration Statements	Completed
Information Technology	Meeting Room Process	Completed
Information Technology	Posting ADA Documents to the County’s Website	Completed
Library Services	Purchasing Materials for the Physical Library Collection	Completed
Library Services	Purchasing Card Improvement	Completed
Natural Resources Management	Maximize Environmental Resources Management Applicant Intake Distribution System	Completed
Parks and Recreation	Inventory Control	Completed
Parks and Recreation	Camp Registration Process	Completed
Parks and Recreation	EEL Internal Hiring Process	Completed
Parks and Recreation	Facility Registration Process	Completed
Parks and Recreation	Marketing Parks and Recreation	Completed
Planning and Development	Building Permit Application Improvement	Completed
Planning and Development	Development Application Process	Completed
Planning and Development	Phone System Improvement – Planning and Development	Completed
Planning and Development	Site Construction Process	Completed
Public Safety	Public Safety New Hiring Project Initiative	Completed
Solid Waste Management	Curbside Recycling	Completed
UF/Extension	Master Gardener Program	Completed

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