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Lean Six Sigma is a methodology that relies on a collaborative team effort to improve performance by systematically removing waste

Lean Six Sigma in Brevard County

Brevard County Government initiated Lean Six Sigma training to further our organization’s current continuous improvement efforts. By undertaking this initiative, we are focusing on providing County employees opportunity to participate and know they can make a difference and improve our operations. Introducing Lean Six Sigma tools and techniques places us in the position to self-correct, identify and eliminate waste or unnecessary processes and procedures and help us further improve operations.



Lean Six Sigma uses Define-Measure-Analyze-Improve-Control (DMAIC) – a five-step approach to process improvement. It's focus is on improving the customer experience by making sure business processes consistently deliver the desired results.

  • Define- In this first phase of the improvement process, the team defines the problem, the goal, the process, and who the customer is.
  • Measure- In this phase, the team focuses on data. They select measures and collect data on the current process.
  • Analyze- The team is ready to review their collected data in this phase. The goal of this phase is to narrow down and identify the root cause of “waste” or defects.
  • Improve- Now the team is ready to move on the solution. A solution for improvement is developed, mistake proofed, and implemented.
  • Control- In this final phase, the team focuses on sustainment of the improvement initiative.


The initial improvement projects that are currently underway are:
Department Process Phase
Human Resources Hiring Process Measure
Planning and Development Development Application Process Improve
Housing and Human Services Homeowner Construction Process (HHS) Measure
Planning and Development Site Construction Permitting Measure
Parks and Recreation Camp Registration Process Measure
Library Services Streamline Library Financial Processes Measure
Emergency Management Emergency Shelter Worker Program Measure
Housing and Human Services Community Supervision Process Improvement Measure
Human Resources HR Workers Comp Refund Process Improvement Improve
Budget Office Tracking Economic Incentives approved by BoCC Define
Information Technology Employee Pay Remuneration Statements Measure
Central Services Contract Review Process Define
Solid Waste Fleet Maintenance Process Define
Natural Resources Streamline Asset Purchasing Process Define
Natural Resources Watershed Project Monitoring Assessment Define
Natural Resources Agricultural Exemption Application Process Define
Fire Rescue Fleet Maintenance Process Define
Fire Rescue Improving the patient Triage Process Define

Lean Six Sigma Contact


Katherine Wall
2725 Judge Fran Jamieson Way
Building C
Viera, Florida 32940
Office: (321) 633-2153
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Board of County Commissioners
2725 Judge Fran Jamieson Way  Viera, FL 32940
Tel: (321) 633-2000 or Florida Relay 1-800-955-8771
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