Lean Six Sigma

Brevard County Government initiated Lean Six Sigma training to further our organization’s current continuous improvement efforts. By undertaking this initiative, we are focusing on providing County employees opportunity to participate and know they can make a difference and improve our operations. Introducing Lean Six Sigma tools and techniques places us in the position to self-correct, identify and eliminate waste or unnecessary processes and procedures and help us further improve operations.

Lean Six Sigma uses Define-Measure-Analyze-Improve-Control (DMAIC) – a five-step approach to process improvement. It's focus is on improving the customer experience by making sure business processes consistently deliver the desired results.

• Define- In this first phase of the improvement process, the team defines the problem, the goal, the process, and who the customer is.
• Measure- In this phase, the team focuses on data. They select measures and collect data on the current process.
• Analyze- The team is ready to review their collected data in this phase. The goal of this phase is to narrow down and identify the root cause of “waste” or defects.
• Improve- Now the team is ready to move on the solution. A solution for improvement is developed, mistake proofed, and implemented.
• Control- In this final phase, the team focuses on sustainment of the improvement initiative.